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Auto Assign Agent

Auto Assign Agent is a feature used with the WhatsApp Business API Funnel Waba that automatically routes incoming chats to available support or sales agents—without manual intervention.

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Feature of Whatsapp Auto Assign Agent

  • New chats are instantly assigned to available agents based on rules or availability.
  • Round-Robin Assignment is a method used in WhatsApp Business API platforms to distribute incoming chats evenly among all available agents.
  • Ai Zapy automatically assigns customer chats to the most qualified agent, based on the topic or skill required.
  • Automatic & Seamless refers to how certain tasks—like chat routing, replies, assignments, and follow-ups—happen without manual effort
  • Works 24/7" means your WhatsApp Business system—powered by chatbots, automation, and the API can handle customer chats any time of day or night