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Whatsapp E-Commerce

WhatsApp E-Commerce is the use of WhatsApp as a sales and customer service channel for online businesses. It allows you to showcase products, take orders, answer queries, send payment links, and offer support — all directly through WhatsApp.

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Feature of Whatsapp E-Commerce

  • Display your products inside WhatsApp with images, prices, and descriptions so customers can browse without leaving the app.
  • Customers can select multiple products and send the cart directly to your WhatsApp chat to place an order.
  • Send payment links, UPI QR codes, or use third-party tools to collect payments securely within WhatsApp.
  • Automate product recommendations, FAQs, and order flows using chatbots or autoresponders, especially with the WhatsApp Business API.
  • Keep customers informed with automated messages about order confirmations, shipping, and delivery status.