Refund Policy
1. Overview
This Refund Policy outlines the terms under which FunnelWaba provides refunds for its WhatsApp Official Business API services, onboarding, subscription plans, and related digital services.
By purchasing or activating any service from FunnelWaba, you agree to this Refund Policy in full.
2. Nature of Services
FunnelWaba Provides:
WhatsApp Official Business API access
Account onboarding & setup assistance
Access to FunnelWaba portal/panel
Automation and messaging tools
Technical integration support
All services provided are digital, intangible, and instantly delivered upon activation. Due to the nature of digital services, refunds are strictly limited as described below.
3. 7-Day Trial Period
FunnelWaba offers a 7-day trial period for new users to evaluate the portal features and dashboard functionality.
The trial allows users to review the platform interface and features.
No refund requests will be entertained after the trial period ends.
Once onboarding begins or API activation is initiated, the service is considered delivered.
The trial period is provided to ensure customers make an informed purchase decision before committing to a paid plan.
4. No Refund After Activation
Once any of the following occurs, the service is considered fully delivered and non-refundable:
WhatsApp API account activation
Facebook Business verification submission
Number registration with WhatsApp
WABA creation or configuration
Subscription plan activation
Portal access granted beyond trial
API usage (message sending, automation use, integration, etc.)
Since the service is digitally provisioned and Meta charges are incurred upon activation, refunds cannot be processed after activation under any circumstances.
5. No Refund for Meta-Related Issues
FunnelWaba is an independent service provider facilitating WhatsApp Official API access.
We are not responsible for:
Facebook account restrictions
Business Manager suspension
WhatsApp number bans
Meta policy violations
Meta compliance rejection
Quality rating drops
Template rejections
Any action taken by Meta Platforms Inc.
If your Facebook, Business Manager, or WhatsApp account is restricted, suspended, or blocked for any reason, you must directly contact:
Meta Business Support
WhatsApp Business Support
FunnelWaba does not control Meta’s internal policies, decisions, or enforcement actions.
No refund will be issued due to Meta account restrictions or policy violations.
6. Customer Responsibility
Customers are fully responsible for:
Complying with Meta and WhatsApp policies
Maintaining message quality and opt-in compliance
Ensuring lawful marketing practices
Maintaining Facebook Business Manager health
Refunds will not be granted due to:
Policy violations
Business mismanagement
Change of business decision
Lack of usage
Client dissatisfaction after service use
Account blocks due to spam or non-compliance
7. Digital Product Clause
FunnelWaba services are classified as digital products and digital infrastructure services.
As per standard digital service policies worldwide:
Digital services are non-returnable.
Once provisioned or consumed, they cannot be reversed.
Infrastructure costs are incurred immediately upon activation.
Therefore, all activated services are strictly non-refundable.
8. Exceptional Cases
Refunds may only be considered in the following rare case:
Duplicate payment due to technical error (must be reported within 48 hours).
Any such refund will be processed after internal verification.
9. Dispute & Chargeback Policy
Initiating a chargeback after service activation without valid grounds will be treated as:
Breach of agreement
Service misuse
FunnelWaba reserves the right to:
Suspend all services
Submit evidence to payment providers
Take legal action if necessary
10. Policy Updates
FunnelWaba reserves the right to update this Refund Policy at any time without prior notice.
The latest version will always be available on our website.
11. Contact Information
For billing-related concerns, contact:
Email: funnelwaba@gmail.com